Virgin America (@virginamerica) declares e-mail bankruptcy
As in reports of record bankruptcies, can we say this is the largest e-mail bankruptcy filing ever? Sure, I've got my Web feedback form text from last spring around here somewhere. Not impressive, Virgin. Love your planes, but can it be this hard to check on an old mileage issue?
Dear Patrick,
Thank you for taking the time to write to us. We understand you sent an email awhile ago about our Elevate program and would like to apologize for not getting back to you in a timely manner.
We've been undergoing a rigorous internal system update in an effort to improve our process flows for both our agents and our guests. Unfortunately, we have experienced some minor technical difficulties in getting back to everyone while we work the kinks out. If you had a general question, you may want to check out our FAQ page, just type in "points" in the keyword search and you'll find a ton of helpful information. If you are waiting for points to be added to your Elevate account, please keep in mind it may take up to 2 weeks for your points to reflect on your account. If you are still experiencing difficulty, please resubmit your feedback through our Contact Us Page at http://www.virginamerica.com/va/contactUs.do or give us a call at 1.877.FLY.VIRGIN.
Virgin America Team
August 31st, 2009 at 8:56 PM
I am frankly not why they go to the effort of replying when they say nothing. But their workers are cool: http://www.virginamerica.com/va/jobsGetToKnowUs.do
September 2nd, 2009 at 7:50 AM
Their workers are cool, I agree. Maybe it's just their computers that are dumb?
September 29th, 2009 at 3:44 PM
Yeah their workers are cool :) Its their stupid computers fault. I like Virgin.